Frequently Asked Questions

You can browse the KISHRO website, select the products you want, choose the required options where applicable, add them to your cart and proceed to checkout.

Enter your delivery details, select an available payment method and complete the order.

Where guest checkout is available, you may place an order without creating a customer account. Creating an account can make it easier to manage your orders and customer information.

After your order is placed, you may receive order and shipping updates through the contact details provided during checkout.

Once your order is dispatched, applicable tracking information may also be provided.

Cancellation requests should be made as soon as possible after placing an order.

An order may be cancelled before processing or dispatch where cancellation is still operationally possible. Once an order has been processed or dispatched, cancellation may no longer be possible.

Please contact support@kishro.com promptly for cancellation assistance.

Contact KISHRO customer support as soon as possible with your order details and the correct address.

Address changes are subject to whether the order has already been processed or dispatched.

KISHRO accepts eligible online payment methods available through Razorpay at checkout.

Available payment options may vary depending on your location, order and payment-provider availability.

Yes. Cash on Delivery (COD) may be available for eligible orders and serviceable locations.

A COD service charge of ₹50 applies to COD orders.

COD orders involve additional operational and collection-related handling. Therefore, a ₹50 COD service charge is applicable to eligible Cash on Delivery orders.

If your payment fails, please check your payment method and try again. If an amount has been deducted but your order was not successfully created, please contact KISHRO support with the relevant transaction details.

Payment transactions are processed through the applicable payment infrastructure. KISHRO does not intentionally store sensitive payment credentials such as your complete card details.

Orders are generally processed within 1–3 business days after successful order placement.

Processing time may vary during high-demand periods, promotions, holidays or circumstances outside our reasonable control.

Delivery generally takes 3–7 business days after dispatch, depending on the destination, courier network and logistics conditions.

KISHRO uses Shiprocket for shipping and logistics management. The actual delivery may be handled by an applicable courier partner based on destination and operational availability.

Yes. Once your order has been dispatched and tracking information becomes available, applicable shipment tracking details will be shared through the contact information associated with your order.

Delivery timelines may be affected by destination, weather, public holidays, courier delays, operational issues, high-demand periods or other circumstances beyond our reasonable control.

If your shipment appears significantly delayed, please contact our support team for assistance.

KISHRO generally ships to serviceable locations across India. Availability may depend on the destination PIN code and logistics coverage.

Eligible products may be returned within 7 days from delivery, subject to the applicable return conditions.

Eligible returns may include products that are unused and unworn, as well as eligible products affected by a size or colour issue.

Products must meet the applicable return conditions, including being in an acceptable condition for return.

Yes. Eligible products may be exchanged within the same 7-day window, subject to product availability and the applicable exchange conditions.

Please contact KISHRO within 48 hours of delivery if you receive a damaged, wrong or defective product.

We require clear photographs and an unboxing video as evidence for verification and resolution.

Yes. For damaged, wrong or defective products, KISHRO requires an unboxing video and supporting photographs as evidence.

Please retain the original packaging and product until the issue has been reviewed.

Eligible refunds are generally processed through the applicable original payment method.

Where applicable, a refund may also be processed to a bank account in accordance with the circumstances and applicable refund procedure.

Shipping charges are generally non-refundable. However, shipping charges may be refundable where the issue is due to a defective or incorrect product supplied by KISHRO, subject to verification.

Return shipping treatment depends on the reason for the return and the applicable KISHRO return policy.

Where the return is due to a verified defective or wrong product supplied by KISHRO, applicable return shipping costs may be covered in accordance with the return process.

Please refer to the size chart available on the relevant product page before placing your order.

If you are between sizes, review the product-specific measurements and fit information where available.

Eligible size-related returns or exchanges may be requested within the applicable 7-day window, subject to KISHRO's return and exchange conditions.

Product colours may appear slightly different depending on your screen settings, device, lighting conditions and display technology.

KISHRO aims to represent products accurately. However, minor differences in colour, texture or appearance may occur because of photography, lighting and individual display settings.

Product pages contain the most relevant available information, including product descriptions, specifications, available sizes and other applicable details.