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At KISHRO, we want you to feel confident about every purchase made through kishro.com.
This policy explains when an order can be cancelled, when a product can be returned or exchanged, and how eligible refunds are processed.
Policy at a Glance
Eligible products can generally be returned within 7 days of delivery.
Damaged, defective or wrong products must be reported within 48 hours of delivery.
Eligible exchanges are available within the same applicable 7-day window.
Approved refunds are processed through the applicable original payment method or bank account.
Return Policy
Eligible products may be returned within 7 days from the date of delivery, provided the product meets the return conditions described in this policy.
We accept returns for the following situations:
Products must be unused, unworn and in their original condition, with applicable tags, packaging and accessories intact.
Products that arrive damaged or defective may be eligible for return subject to verification.
Eligible products may be returned for size or colour issues within the applicable return window.
Return Conditions
To qualify for a return, the product should generally satisfy all applicable conditions below:
- The return request must be submitted within 7 days of delivery.
- The product must be unused and unworn, except where the claim concerns a defective, damaged or incorrect product.
- Original product tags should remain attached where applicable.
- Original packaging should be retained where applicable.
- The product should not have been washed, altered, damaged or misused by the customer.
- The product must be returned in a condition suitable for inspection and resale where applicable.
A return request does not automatically guarantee approval. Products may be inspected after receipt before the final return, exchange or refund decision is made.
Products That May Not Qualify for Return
A return may be declined where a product has been:
- Worn, used or washed by the customer.
- Damaged after delivery due to customer handling or misuse.
- Altered, modified or repaired after delivery.
- Returned without applicable original tags or packaging where those items are required for the return.
- Returned after the applicable return window.
Product-specific exclusions, where applicable, may also be displayed on the product page or at checkout.
Size & Colour Issues
If you receive a product and experience an eligible size or colour issue, you may request a return or exchange within 7 days of delivery.
The product must remain unused and unworn and satisfy the applicable return conditions.
Eligible size and colour issues may be handled through either a return or an exchange, subject to product availability and applicable conditions.
Exchange Policy
KISHRO offers exchanges for eligible products within the same 7-day window from delivery.
Exchange requests are subject to product condition, availability and verification.
Request an eligible exchange within 7 days of delivery.
The product should satisfy applicable return conditions.
Requested replacement products are subject to availability.
If the requested replacement product is unavailable, an eligible refund or another available resolution may be offered according to the applicable circumstances.
Damaged, Wrong or Defective Products
If you receive a product that is damaged, defective or different from what you ordered, please contact KISHRO within 48 hours of delivery.
Please provide clear photographs and/or an unboxing video showing the outer packaging, product and relevant issue. This evidence helps us investigate the claim with our fulfilment and logistics partners.
Please retain the original packaging until your claim has been reviewed and resolved.
How to Request a Return or Exchange
Contact our support team within the applicable return or damage-reporting window.
Provide your order number and relevant product information.
For damaged, defective or wrong products, provide the required photographs or unboxing video.
Our team reviews the request and communicates the applicable return, exchange or refund process.
Return Shipping Charges
Return-related shipping charges may depend on the reason for the return and the applicable policy.
Return shipping arrangements or charges may apply depending on the reason and applicable conditions.
Original shipping charges are refundable where the return is due to a defective, damaged or incorrectly supplied product, subject to verification.
Refund Policy
Once an eligible return is received and approved after inspection, the applicable refund will be processed.
Refunds may be processed through the original payment method or, where applicable, to a bank account.
Eligible refunds may be returned through the original payment method used for the order.
Where appropriate, a refund may be processed to a customer-provided bank account.
Refund Processing Timeline
Refund processing begins after the returned product has been received and the return has been approved.
The returned product reaches the applicable processing facility.
The returned product is checked against the applicable return conditions.
Once approved, the applicable refund process is initiated.
The financial institution or payment provider may require additional time to reflect the refund.
Actual refund credit timelines can vary depending on the payment gateway, bank, card issuer or financial institution.
Shipping Charges & Refunds
Original shipping charges are generally non-refundable.
However, shipping charges may be refundable where the return is approved because the product was defective, damaged or incorrectly supplied by KISHRO, subject to verification.
Order Cancellation Policy
Customers may request cancellation of an order before the order has been dispatched.
Cancellation requests should be submitted as soon as possible after placing the order.
Cancellation requests may generally be accepted before the order is dispatched, subject to operational feasibility.
Once an order has been dispatched, cancellation may no longer be possible. The applicable return process may need to be followed instead.
Cash on Delivery Cancellation
COD orders may be cancelled before dispatch, subject to the applicable cancellation conditions.
A ₹50 COD charge applies to eligible Cash on Delivery orders and will be displayed during checkout.
Repeated refusal or non-acceptance of COD deliveries may affect future COD availability, subject to applicable business practices and law.
Situations Where a Refund May Not Be Approved
A refund or exchange may be declined where:
- The return request is submitted outside the applicable return window.
- The product has been used, worn or washed.
- The product has been altered, damaged or misused after delivery.
- Required tags or packaging are missing where applicable.
- The returned product does not match the product supplied in the original order.
- A damage or wrong-product claim is submitted after the applicable 48-hour reporting window.
- Required evidence for a damaged, defective or incorrect product is not provided where requested.
These conditions are subject to applicable consumer rights and other mandatory legal protections.
Return & Refund Abuse
KISHRO reserves the right to review unusual or repeated return, exchange, cancellation or refund activity for potential misuse or fraud.
Where there are reasonable concerns about fraudulent activity, intentional product damage, repeated misuse of the return process or other improper conduct, KISHRO may take appropriate action subject to applicable law.
Return, Refund & Cancellation Support
For assistance with a return, exchange, refund or cancellation, please contact the KISHRO support team.
Khasra No. 11338, 7688, 7689, 6329, 219,
Tek Chand Nagar, Near Dwarka Expressway,
Gurugram, Haryana 122001, India
We are committed to making your shopping experience simple, transparent and enjoyable.