Shipping made simple
At KISHRO, we work to make every order journey simple and transparent. This Shipping Policy explains how we process, dispatch and deliver your purchases from kishro.com.
By placing an order with KISHRO, you acknowledge and agree to the shipping terms described below, subject to applicable consumer rights and laws.
Order Processing & Dispatch
Orders are generally processed and prepared for dispatch within 1–3 business days after successful order confirmation and payment, where applicable.
Your order is received and payment or COD details are verified where applicable.
Our team checks, packs and prepares your products for dispatch.
Your package is handed over to our logistics partner for delivery.
Your order is delivered to the shipping address provided during checkout.
Delivery Timeline
Delivery generally takes 3–7 business days after dispatch, depending on the destination, serviceability and logistics conditions.
Order preparation and dispatch.
Estimated delivery after dispatch.
Delivery timelines are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier availability, weather, public holidays and other circumstances outside our reasonable control.
Shipping & Logistics Partner
KISHRO uses Shiprocket to facilitate shipping and logistics services for eligible orders.
Depending on your location and serviceability, your order may be delivered through an appropriate courier or logistics partner available through our shipping network.
Used to coordinate eligible shipping and delivery services for KISHRO orders.
Shipping Address
Please ensure that your shipping address, PIN code, telephone number and other delivery details are accurate and complete when placing your order.
- Double-check your house/building number and street details.
- Provide an accurate city, state and PIN code.
- Provide a reachable mobile number for delivery-related communication.
- Ensure that the recipient name is accurate.
KISHRO may not be responsible for delivery failures or delays caused by incorrect, incomplete or inaccurate information supplied by the customer.
Delivery Serviceability
Delivery availability depends on PIN code serviceability, courier coverage, product eligibility and other operational factors.
Certain remote, restricted or otherwise non-serviceable locations may not be eligible for delivery.
If your PIN code is not serviceable, the available checkout options may be limited or the order may not be accepted for that destination.
Order Tracking
Once your order has been dispatched, tracking information may be shared through the contact details provided during checkout.
Tracking information may take some time to become active after the package is handed over to the logistics partner.
Use the tracking information provided by KISHRO to monitor the progress of your shipment.
Cash on Delivery
Cash on Delivery (COD) is available for eligible orders and serviceable delivery locations.
A ₹50 COD charge is applicable to eligible Cash on Delivery orders.
COD availability may depend on destination, order value, product eligibility, serviceability and other operational conditions.
The applicable COD charge, where applicable, will be displayed during checkout.
Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your order.
Shipping charges may vary depending on factors such as destination, order characteristics, delivery service and promotional offers.
Delivery Delays
While we work to deliver orders within the estimated timelines, delays can occasionally occur.
Delays may result from:
- Severe weather or natural events
- Public holidays
- Courier or logistics disruptions
- Transportation delays
- Incorrect or incomplete delivery information
- Remote or difficult-to-service destinations
- Government restrictions or other unforeseen events
Such circumstances may affect the estimated delivery date and are generally outside KISHRO's reasonable control.
Failed or Missed Delivery
If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, the PIN code is inaccurate or for another customer-related reason, the logistics partner may make additional delivery attempts or return the package to the sender.
If an order is returned to KISHRO because of circumstances attributable to the customer, additional shipping or re-dispatch arrangements may apply.
Address Changes
If you need to change your shipping address after placing an order, contact KISHRO customer support as soon as possible.
Address changes may not be possible after an order has been dispatched. Any requested change is subject to operational feasibility and logistics restrictions.
Email support@kishro.com with your order details if you need assistance with your shipping information.
Damaged Package or Product
If your package appears damaged or you receive a damaged, defective or incorrect product, please contact KISHRO within 48 hours of delivery.
Please provide clear photographs and/or an unboxing video showing the package and product condition. This helps us investigate the issue with our logistics and fulfilment partners.
Please do not dispose of the packaging until the issue has been reviewed, as packaging information may be required during the investigation.
International Shipping
KISHRO's shipping availability is subject to the destinations currently supported through our website and logistics network.
If international shipping is not displayed as an available option during checkout, the destination is not currently supported.
Where international shipping is offered in the future, additional delivery charges, customs duties, import taxes, clearance fees or other destination-specific charges may apply.
Shipping & Returns
Shipping and delivery are separate from KISHRO's return, exchange and refund procedures.
Eligible returns and exchanges are generally available within 7 days of delivery, subject to the applicable conditions described in our Terms & Conditions and Return Policy.
Original shipping charges are generally non-refundable unless the return is due to a product being defective, damaged or incorrectly supplied by KISHRO.
Customer Responsibilities
To help us deliver your order successfully, customers are responsible for:
- Providing accurate shipping information.
- Providing a reachable contact number.
- Being available to receive the shipment where required.
- Checking the package and product upon delivery.
- Reporting damaged, defective or incorrect products within the applicable time period.
- Keeping required packaging and evidence when reporting a delivery or product issue.
Shipping Support
If you have questions about your order, shipping status, delivery or logistics, our support team is available to assist you.
Khasra No. 11338, 7688, 7689, 6329, 219,
Tek Chand Nagar, Near Dwarka Expressway,
Gurugram, Haryana 122001, India
We work to make every delivery as smooth and reliable as possible. Style & Smile.