Your privacy. Our responsibility.
This Privacy Policy applies to Kishro Ventures Enterprises ("KISHRO", "we", "our", or "us") and explains how we collect, use, store, disclose and protect personal information when you visit, browse, create an account, purchase products or otherwise interact with kishro.com.
By using our website or providing information to us, you acknowledge this Privacy Policy and the practices described in it, subject to your rights and choices under applicable law.
Information We Collect
We collect information that you provide directly to us and information generated when you use our website and services.
Information you provide
- Name and contact information
- Email address and mobile number
- Billing and shipping address
- Customer account information
- Order and purchase information
- Payment and transaction-related information
- Customer support communications
- Reviews, feedback and other information you voluntarily submit
Information collected automatically
When you visit our website, we and our service providers may automatically collect certain technical and usage information, such as your IP address, browser type, device information, operating system, referring URL, pages viewed, interactions, approximate location and information about how you use the website.
Customer Accounts
KISHRO allows customers to create and use customer accounts. If you create an account, we may process information required to create, maintain and secure your account and provide account-related services.
Account information may include your name, email address, telephone number, shipping information, order history and other information associated with your account.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been accessed without authorisation.
How We Use Your Information
We use personal information for legitimate business purposes, to provide our services and to improve your shopping experience.
- Create and manage customer accounts
- Process and fulfil orders
- Arrange shipping and delivery
- Process payments and refunds
- Process returns and exchanges
- Provide customer service and support
- Communicate important order and account information
- Improve our website, products and services
- Understand customer preferences and website usage
- Detect, investigate and prevent fraud, abuse and security incidents
- Maintain website and information security
- Comply with applicable legal and regulatory requirements
Marketing Communications
With your consent where required by applicable law, KISHRO may use your contact information to send promotional and marketing communications about products, offers, launches, collections, events and other updates.
Our marketing communications may be delivered through:
- SMS
- Promotional telephone calls
Where applicable, you may opt out of promotional communications by following the unsubscribe or opt-out instructions provided in the relevant communication or by contacting us at support@kishro.com .
Even if you opt out of promotional communications, we may still send non-promotional communications that are necessary for your orders, account, transactions, security or other services you have requested.
Payments & Transactions
KISHRO uses Razorpay for payment processing. When you choose an available online payment method, certain information may be shared with Razorpay as necessary to process, authenticate, secure and complete the transaction.
Payment information may be processed directly by Razorpay according to its own privacy and security practices. KISHRO does not need to store your complete payment card credentials for the purpose of processing your order.
We may receive transaction information necessary to confirm payment status, manage orders, process refunds and provide customer support.
Shipping & Delivery
KISHRO uses Shiprocket for shipping and logistics services. To fulfil and deliver your order, we may share information such as your name, delivery address, telephone number, order details and other information reasonably required for shipment and delivery.
Shiprocket and its relevant logistics partners may process delivery-related information according to their applicable privacy practices and legal requirements.
Analytics & Advertising
KISHRO may use analytics, advertising and measurement tools to understand website activity, measure marketing performance, improve our services and provide relevant advertising.
These technologies may include services such as:
- Shopify Analytics
- Google Analytics
- Google Ads
- Meta Pixel and related Meta advertising technologies
- Microsoft Clarity and/or similar analytics technologies
- Other analytics, advertising or measurement tools that may be added to the store
Because Shopify apps and third-party services may change over time, the exact technologies used by KISHRO may be updated as our store and services evolve.
International Data Transfers
KISHRO is based in India, but some of the technology platforms, service providers and partners used to operate our online store may process or store information in countries outside India.
In particular, Shopify may process customer personal data internationally as necessary to provide its services. Other service providers, including payment, analytics, advertising, communication and technology providers, may also process information in jurisdictions outside India.
Where personal information is transferred internationally, we seek to use appropriate contractual, technical, organisational or other safeguards required by applicable law.
Data Security
We take reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
Our technology and service providers may also maintain security measures appropriate to the services they provide.
Although we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining customer accounts, resolving disputes, preventing fraud and complying with legal, tax, accounting, audit and regulatory requirements.
When personal information is no longer reasonably required, we may delete it, anonymise it or otherwise securely dispose of it, subject to applicable legal and legitimate business requirements.
Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information. These may include:
- Requesting access to personal information we hold about you
- Requesting correction or updating of inaccurate information
- Requesting deletion of personal information where legally permitted
- Withdrawing consent where processing is based on consent
- Opting out of promotional communications
- Exercising other rights available under applicable law
Email your request to support@kishro.com .
We may need to verify your identity before processing certain requests. Requests will be handled in accordance with applicable law.
Children's Privacy
KISHRO's website and services are intended for a general audience and are not intentionally directed toward children under 18.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to KISHRO, please contact us at support@kishro.com so that we can review the matter and take appropriate action.
Third-Party Services & Links
Our website may contain links, integrations or services provided by third parties. These may include payment providers, shipping partners, analytics platforms, advertising platforms, social media services and other technology providers.
Third-party services may collect or process information according to their own privacy policies and terms. We encourage you to review the privacy policies of third-party services before providing information directly to them.
KISHRO is not responsible for the independent privacy practices of third-party websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, technology or applicable legal requirements.
When we make changes, the revised policy will be published on this page and the Effective Date will be updated accordingly.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, requests or complaints regarding this Privacy Policy or the way KISHRO handles personal information, please contact us.
Khasra No. 11338, 7688, 7689, 6329, 219,
Tek Chand Nagar, Near Dwarka Expressway,
Gurugram, Haryana 122001, India