Payment Terms

Available Payment Methods

KISHRO provides payment options that are displayed and available during checkout based on your order, location, serviceability and other applicable conditions.

Razorpay Online Payments

KISHRO uses Razorpay as its online payment gateway for eligible transactions.

Depending on the options available at checkout, Razorpay may support payment methods such as cards, UPI, net banking, wallets and other payment methods supported by the gateway at the time of purchase.

The exact payment methods available to you will be displayed during checkout and may vary based on location, payment provider, bank, device and other factors.

Cash on Delivery

Cash on Delivery ("COD") is available for eligible orders and serviceable delivery locations.

COD availability may depend on destination, PIN code, order value, product eligibility, previous order history, logistics serviceability and other operational conditions.

The applicable COD charge, where available, will be displayed during checkout before the order is completed.

Payment Authorisation

By selecting an online payment method and completing the payment process, you authorise the applicable payment provider to process the transaction for the amount shown at checkout.

Customers must provide accurate and valid payment information when required.

KISHRO may use appropriate checks and third-party verification services to help prevent fraudulent, unauthorised or suspicious transactions.

Payment Confirmation

An order is generally considered successfully placed after the required payment has been successfully confirmed or, for eligible COD orders, after the order has been accepted for Cash on Delivery.

You may receive an order confirmation through the contact information provided during checkout.

Failed, Pending or Interrupted Payments

Sometimes a payment may fail, remain pending or be interrupted because of bank restrictions, payment gateway issues, network problems, authentication failures, incorrect payment information or other technical circumstances.

If an amount has been debited but your order is not confirmed, please contact us with the relevant transaction or order information so that we can assist with verification.

Duplicate Payments

Please avoid submitting multiple payments for the same order unless instructed to do so.

If you believe that you have been charged more than once for the same order, contact KISHRO support with the order details and relevant transaction information.

We will review the transaction status and coordinate with the applicable payment provider where necessary.

Payment Security

KISHRO takes reasonable measures to help protect payment and transaction information.

Online payments are processed through payment service providers and applicable secure payment infrastructure.

Product Pricing & Taxes

Product prices displayed on kishro.com are subject to change without prior notice.

The applicable price and charges shown during checkout before you complete your order will generally apply to that transaction, subject to correction of obvious errors, availability and other applicable conditions.

Applicable taxes and other charges, where required, may be reflected during checkout or included in the displayed product price in accordance with applicable requirements.

Payment-Related Charges

Any payment-related charges applicable to your order will be displayed at checkout where required.

Refunds

Where a refund is approved under our applicable return, cancellation or refund policy, the refund may be processed through the original payment method or to a bank account, depending on the circumstances.

Refund timelines may depend on the payment gateway, bank, card issuer, financial institution or other applicable service provider.

Shipping Charges & Refunds

Original shipping charges are generally non-refundable.

Shipping charges may be refundable where the return or refund is due to a product being defective, damaged or incorrectly supplied by KISHRO, subject to verification and applicable policy.

Payment & Order Cancellation

Customers may request cancellation of an order before the order has been dispatched, subject to the applicable cancellation policy.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

If a cancellation is approved after successful payment, any applicable refund will be processed according to our refund procedures and applicable law.

Fraud Prevention & Transaction Verification

KISHRO may conduct reasonable checks to identify and prevent fraudulent, suspicious or unauthorised transactions.

We may contact you using the information provided during checkout to verify order or transaction details where reasonably necessary.

KISHRO reserves the right to cancel or hold an order where there are reasonable concerns regarding payment fraud, unauthorised use, suspicious activity or other security risks, subject to applicable law.

Third-Party Payment Services

Payments may be processed by third-party payment providers, including Razorpay, banks, card networks and other financial institutions.

These third parties may process transaction information according to their own terms, privacy policies and security practices.

KISHRO is not responsible for interruptions or failures attributable solely to third-party payment infrastructure, banking systems or network providers.

Customer Payment Responsibilities

Customers are responsible for:

• Providing accurate information during checkout.
• Using a payment method they are authorised to use.
• Keeping payment credentials confidential.
• Checking the order amount before completing payment.
• Contacting KISHRO promptly if a payment issue occurs.
• Providing relevant transaction information when requesting payment assistance.

Payment Support

If you experience a payment issue, failed transaction, duplicate charge, refund delay or another payment-related concern, please contact our support team.